Where you gonna’ go when your auto baby gets a boo boo?
Well, my opinion is Craftsman Collision. Not only because they take wonderful care of my ‘Fred’, who’s getting a little up there in age (2004 Jeep Liberty), but also because of everything you will read below.
Everyone, meet ‘Fred’ …
Ladies and Gentlemen …
Born in Australia, Bill Hatswell, President of Craftsman Collision opened his first service station and a mechanical shop when he was in his 20s, and having a mechanical shop fused inevitably with providing vehicle repair services. However, Hatswell’s desire to travel led him to open his first body shop in downtown Vancouver in 1977, the first Craftsman Collision. Rick Hatswell, General Manager of Craftsman Collision, follows in his father’s footsteps, assuring the company continues to walk along the path of exceptional service, working to redefine the standards of autobody repair, and hiring and retaining experienced staff, and leading the pack when it comes to training, equipment, facilities, and overall workmanship of autobody repairs.
Building on the solid backbone of professional service, the company continues to expand, as well as continuously upgrade repair technologies. It was these fundamentals that let the company grow over the years, and Craftsman Collision stands true to this approach.
Hatswell Jr. said “It started in Downtown Vancouver and then through the 1980s we expanded. We were up to about 15 shops by 1990. We kept expanding in British Columbia, and then in the 1990s we opened up stores in Calgary. We continue to expand throughout BC and Alberta, with some of our latest ventures taking us to Long Beach, California where we have opened our first US location, “Craftsman Collision USA” and Suzhou, China where we opened our first location in Asia, “Master Craftsman”. Today, we have 38 stores, with a 39th store to open in Edmonton, spring of 2016.”
The company in independently owned by Bill Hatswell, who runs the business from his office—and it shows. Hatswell Jr. has commented, “It makes a big difference that we can pick up the phone to any manager and make changes very quickly in the company. If we have a customer service initiative or an equipment initiative, it is something we can do in days, and not years. We like to talk about The Sparkle. All of our shops sparkle. Something my dad [Hatswell Sr.] has always talked about, is that when he came to B.C., it looked like a junkyard when you went into a body shop, and it wasn’t a place where you wanted to be. Today, our offices are all very customer-focused, friendly, and clean, the shops are clean, and the buildings have landscaping. We love to take people for tours of the shop. It’s what we call our ‘Craftsman Collision Sparkle’. It’s all about the people that we have in our shops and the way we present ourselves.” Sounds like the good old days of service and business to me!
Craftsman’s most recent change locally has been rebranding Beck Collision in Langley to a Craftsman Collision. Now customers will be able to fully benefit from all of the perks of a Craftsman Collision, not only receiving a timely quality repair but AIRMILES reward miles. Customers get 1 AIRMILE reward mile for every $15 spent on their repair including the deductible (excludes taxes). Currently Craftsman Collision is offering BONUS AIRMILES. If your repair is over $750 you can get an additional 100 BONUS Miles just download the coupon from www.craftsmancollision.com/airmiles/
At Craftsman Collision not only do we guarantee our repairs for a lifetime, but we will repair your vehicle to its pre-accident condition ensuring all quality and safety standards specific to the make and model of your vehicle are met. All repairs to your vehicle will be completed by qualified, experienced auto body and refinish technicians using the latest collision repair technology including; computerized colour matching and nitrogen-driven spray painting system that will provide your vehicle with a superior finish and you with glowing reviews. Our goal is to ensure you are 100% satisfied with your repair and to get you and your family back on the road in a vehicle that not only looks great, but is safe.
Of course, no one wants to think about having an accident. But if misfortune strikes you, we hope you’ll remember where to turn. You’ll be glad you did!
For information on Craftsman Collision, please visit www.craftsmancollision.com and don’t forget to check out how they are connected to the community!
Just one example of how Craftsman cares …